Shipping
We make sure your parcel is perfectly boxed and wrapped with security tapes and is dispatched within 1 business day from our order-processing unit. Unfortunately, we cannot ensure the handling and damage caused in transit, if any, by courier companies before reaching you. We urge you, therefore, to not accept any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing. If the package/items are damaged during the transit contact our customer service immediately for possible resolution. If at all the recipient is unavailable during the time of delivery, the courier company will make 3 attempts to deliver the product. In case the recipient is still not reachable/available, the same will be returned to our office.
A signature would be required upon receipt.
For rush orders feel free to contact us.
Tracking
Once your order has been shipped, you will receive an e-mail from us containing your tracking number and a link to the website's order tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number. Your tracking number can be found in the e-mail confirming the shipment of your order or within the order status page on gleamire.com. It is the customer's responsibility to track the package and contact the courier company for any delays.
Returns and Exchanges
Your satisfaction is of the utmost importance to us. We are extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. If nevertheless, you receive a product that seems to be damaged, you may return it within 30 days of delivery. Upon receipt, we may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Your products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original box and delivery packaging, including all accessories and documents. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. All returns will be subject to strict quality control by us to ensure that the returned products satisfy these requirements. If the products do not meet quality control standards, we will refuse the return, and the products will be sent back to the customer. If the returned product satisfies quality control, we will proceed with the applicable refund or exchange.
Notes: Some of our products may contain natural embellishments and are handcrafted. These may cause irregularities and will not be considered a defect. We made every effort to display the product's color as accurately as possible. However, the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed.
Certification
All our jewelry and solitaires carry a certificate of authenticity. Your certificate will contain details about the diamond shape, cut, color, clarity, and weight of every piece of diamond that is used - also the gold purity, and weight in your jewelry.
Warranty
Our products are covered by a 1-year warranty from the day of delivery when used under normal conditions and for the purpose intended.
- Only the plating on your jewelry and the stone setting will be covered under warranty.
- The breakage caused due to mishandling, and the damage due to exposure to water will not be covered under warranty.
Cancellation
You can cancel your order for a product at no cost at any time before we send the dispatch confirmation e-mail relating to that product. For prepaid orders, the amount will be credited to the payment source. To cancel your order reach out to us at care@gleamire.com. Not applicable for make-to-order sales.